Best Buys

Dear Best Buy CEO or whoever the hell reads this,

I'm never going to buy anything from your store again. Unless I get a gift card, then I probably will buy something, but technically it is as if someone else is buying me something from your store. So consider yourself boycotted.

Here's a true story. Way back in 2004, I felt the urge to buy a computer so I could get a myspace account. I don't really know much about computers, so I let your associate convince me to save 25 dollars and buy a floor model lap top computer. I went home and realized that I wasn't given any back up cd's, or an instruction manual. I was given a computer and a power chord. Realizing this is absolutely the stupidest thing anybody could do, I went back to the store and tried returning the laptop, but of course your customer service would not allow me to return it, even though I was trying to buy a more expensive computer. Eventually I got to speak with the store manager, and after discussing the themes of the Orwell novel, Animal Farm, he decided to let me pay more for a computer that came in a box and had some cd's and an owner's manual. That's fine. I left frustrated but successful, and you guys had my money.

Fastforward to 2006 and I'm sitting around watching a Netflix on the laptop, when I notice that my laptop is setting my bed close to on fire. Really hot. I call up Santiso, and he's like, "a fan is probably busted, take that too Best Buy." So I take it to your crappy Geek Squad, and the guy turns on the computer and says, there is nothing wrong with it (it takes about 45 minutes to get hot), and he gave me back my computer. Frustrated, I left the store because I'm sure the guy felt I was an idiot. Anyway, guess what... the computer broke. Thanks a lot, Geek Squad. It just failed to turn on. I tried hitting F5 and a bunch of other keys, but nothing worked. I took it to the Geek Squad and I found out I'm still under warranty and they'll fix it. I gave it to you guys back at the end of January, and you said it'd take two weeks and zero dollars (I'm under warranty) to fix it. Great! 2 weeks go by and you don't call. So I call and I get some representative and he's like, Oh we don't know what's wrong with it, we shipped it out. It should take another week. Week goes by and no call. I call, and someone just lies and says oh it's being sent back in a week. Person had no clue, just wanted to get me off the phone. Week goes by and I call again. Person goes, "We are waiting for a MotherBoard". I said, "Aren't we all". I also said, "Do you know how long??" She said, "We are waiting for a mother board...can't even estimate". So I said, "Isn't Best Buy a large company where they should know things like this?". I hung up the phone. I thought, so I'll call back in a week. My question to you, Best Buy, is how come you can not have some sort of system to send an email to the customer with status update. Like an email saying "Shipped to wherever..." "Motherboard needed..." "Motherboard requested..." Best Buy is a joke. You screw us with your crappy deals that aren't even that great. Only suckers buy stuff from you (me). So you have had my computer for the entire month of February which is absolutely absurd.

Before my computer broke, I got some Xmas giftcards from your store and bought a $700 Samsung. We took it home and set the heavy mofo up and it worked for a day before the TV broke. We would have returned it immediately, but it was way too heavy and we are way too busy, so we called Samsung and they sent two guys out to fix it and it took them 3 tries, but it still only took 2 weeks. Samsung was very pleasant to deal with, and they kept us up to date with all steps in the process. I'm pretty sure Samsung is a larger company than crappy Best Buy. You guys will eventually follow Nobody Beats the Wiz into bankruptcy.

I'm so mad I can't even proofread this, so if you have any questions, please contact me on my cell phone. Perhaps you can explain why you break stuff before you sell it? I will never buy from your store again unless you fix my laptop, and I will also urge the readers of my blog to do the same.

Bye.
Todd Kurpel
845-551-0789